FAQs

1. What products does The Handle Factory sell?

The Handle Factory offers cabinet handles and furniture hardware in a range of styles, finishes, and designs suitable for kitchens, wardrobes, cupboards, drawers, and other furniture.

2. Where does The Handle Factory ship?

We currently ship within the United Kingdom only. We do not currently offer international shipping.

3. Is shipping free?

Yes. Free shipping is available on orders delivered within the United Kingdom.

4. How long does delivery take?

Orders generally take 1–2 business days to process, followed by 3–5 business days in transit.

The estimated total delivery time is 4–7 business days.

5. What time is the order cut-off?

Our order cut-off time is 2:00 PM. Orders placed after the cut-off may be processed on the next business day.

6. Which delivery carriers do you use?

Orders may be delivered using:

Royal Mail
Evri
DPD UK

The carrier may vary depending on the order and delivery requirements.

7. Can I track my order?

Yes. Where tracking is available, tracking information will be provided after your order has been dispatched.

8. Can I return a product?

Yes. Eligible products can be returned within 30 days of receiving your order.

We accept returns for both defective and non-defective products.

9. Are returns free?

Yes. We provide free returns for eligible defective and non-defective products.

There is also no restocking fee.

10. How do I start a return?

Contact our customer support team with your order number and return details. You will receive the applicable return instructions and can download and print the provided return label.

Returns are made by mail.

11. Do you offer exchanges?

Yes. Exchanges are accepted for eligible products. Please contact customer support within the applicable 30-day return period.

12. When is a replacement shipped?

For an approved replacement, the replacement product is shipped once the original returned item has been scanned by the carrier.

13. How long does a refund take?

Once an eligible refund has been approved, it will be processed within 10 business days.

The time for the funds to appear in your account may depend on your bank or payment provider.

14. Which payment methods do you accept?

We accept:

Credit Cards
Debit Cards
Shop Pay

15. Can I cancel my order?

If you need to cancel an order, contact us as soon as possible. Cancellation requests are subject to the order's processing and dispatch status and applicable terms.

16. What should I do if my order arrives damaged or incorrect?

Please contact us as soon as possible and provide your order number and details of the issue. Our support team will review the matter and assist you with the appropriate next steps.

17. What if I entered the wrong delivery address?

Please contact us as soon as possible if you notice an incorrect delivery address. We will review whether the address can still be updated before the order is processed or dispatched.