Last Updated: October 2, 2026
Welcome to The Handle Factory. These Terms of Service govern your use of our website and your purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms of Service.
1. About Our Business
The Handle Factory is operated by The Handle Factory Ltd.
We sell cabinet handles, furniture handles, pulls, and related hardware products through our online store.
Our products are available for purchase within the United Kingdom only.
2. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms of Service.
You must not:
- Use our website for unlawful, fraudulent, or unauthorised purposes.
- Attempt to interfere with the security or operation of our website.
- Attempt to gain unauthorised access to our website, systems, or customer information.
- Provide false or misleading information when placing an order.
- Copy, reproduce, distribute, or misuse our website content without permission.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability information displayed on our website are accurate and up to date.
Product images may show products in different environments or installations for illustrative purposes. Actual product appearance may vary slightly due to lighting, photography, screen settings, or normal manufacturing variations.
If we discover a material error in a product listing, we reserve the right to correct the information.
4. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we will contact you as soon as reasonably possible. If we are unable to fulfil your order, we will arrange a refund for any payment received for the unavailable product.
5. Prices
All prices displayed on our website are in GBP (£) unless otherwise stated.
The price applicable to your order is the price displayed when you complete your purchase.
We make reasonable efforts to ensure that all pricing information is accurate and clearly presented before you place an order.
6. Orders
When you place an order, you are submitting a request to purchase the selected products.
After placing an order, you will receive an order confirmation containing the details of your purchase.
An order is subject to product availability and our ability to fulfil the order.
If we are unable to fulfil an order, we will contact you and provide an appropriate refund where payment has already been received.
7. Payment Methods
We accept the following payment methods:
- Credit cards
- Debit cards
- Shop Pay
Payment must be successfully authorised before your order can be processed.
Payment information may be processed by third-party payment providers in accordance with their applicable terms and privacy policies.
8. Shipping
We currently ship within the United Kingdom only.
Shipping Cost: Free
Order Cut-off Time: 2:00 PM
Handling Time: 1–2 business days
Transit Time: 3–5 business days
Estimated Delivery Time: 4–7 business days
Orders may be delivered using:
- Royal Mail
- Evri
- DPD UK
Delivery estimates are provided as guidance and may be affected by circumstances outside our reasonable control.
9. Returns
We offer a 30-day return period for eligible products.
We accept returns for both defective and non-defective products, subject to the conditions outlined in our Return Policy.
Return shipping is free.
Customers can download and print the applicable return label and return the product by mail.
We do not charge a restocking fee.
Please refer to our Return Policy for complete information about the return process and eligibility requirements.
10. Exchanges and Replacements
We accept exchanges in accordance with our Return Policy.
For an eligible replacement, we will ship the replacement once the original returned item has been scanned by the return carrier.
11. Refunds
Eligible refunds are processed within 10 business days after the returned product has been received and processed.
Once a refund has been issued, the time required for the funds to appear in your account may depend on your bank or payment provider.
12. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched.
If an order has already been processed or dispatched, the cancellation may instead need to be handled through our return process.
13. Delivery Issues
If your order is delayed, damaged, missing, or delivered incorrectly, please contact us as soon as possible.
We may request your order number, delivery information, photographs, or other relevant information to investigate the issue.
14. Intellectual Property
Unless otherwise stated, the content displayed on our website, including text, graphics, logos, product photography, page layouts, and other materials, is owned by or lawfully used by The Handle Factory Ltd.
You may not reproduce, modify, distribute, publish, or commercially use our website content without appropriate permission.
15. Third-Party Services
Our website may use third-party services for payment processing, shipping, customer support, analytics, and other website functions.
Your use of these services may also be subject to the applicable terms and privacy policies of the relevant third-party providers.
16. Website Availability
We aim to keep our website available and functioning properly. However, we cannot guarantee that the website will always be available, uninterrupted, or free from errors.
Website availability may occasionally be affected by maintenance, technical problems, security issues, service interruptions, or circumstances outside our reasonable control.
17. Limitation of Liability
Nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded or limited under applicable law.
To the extent permitted by law, we are not responsible for losses caused by circumstances outside our reasonable control, including third-party service interruptions, carrier delays, internet failures, technical problems, or other events beyond our reasonable control.
18. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect personal information and how you can exercise your applicable rights.
19. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, services, website, or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
20. Governing Law
These Terms of Service are governed by the laws applicable in England and Wales.
Any disputes will be handled in accordance with applicable laws and jurisdictional requirements.
21. Contact Us
If you have any questions about these Terms of Service, our products, or an existing order, please contact us.
Business Contact: +44 20 1219 1343
Business Mail: info@thehandlefactory.shop
Business Information
Business Name: The Handle Factory
Legal Business Name: The Handle Factory Ltd
Business Contact: +44 20 1219 1343
Business Mail: info@thehandlefactory.shop
Business Address: Studio 210, 134-136 Curtain Rd, London EC2A 3AR, United Kingdom
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Greenwich Mean Time (GMT)