Last Updated: October 2, 2026
At The Handle Factory, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how The Handle Factory Ltd collects, uses, stores, and protects information when you visit or purchase from our website.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide when you use our website, place an order, contact us, or communicate with our support team.
This information may include:
- Full name
- Billing address
- Delivery address
- Email address
- Telephone number
- Order details
- Payment-related information
- Information provided when contacting customer support
- Information submitted through contact forms or other website forms
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfil orders
- Process payments
- Arrange delivery of products
- Provide order and delivery updates
- Handle returns, refunds, exchanges, and replacements
- Respond to customer enquiries
- Provide customer support
- Maintain and improve our website
- Prevent fraudulent or unauthorised transactions
- Comply with applicable legal and regulatory obligations
- Maintain appropriate business and transaction records
We only use personal information for legitimate business purposes and where permitted by applicable law.
3. Payment Information
Payments made through our website may be processed by third-party payment service providers.
We accept:
- Credit Cards
- Debit Cards
- Shop Pay
Payment providers may collect and process payment information according to their own privacy policies and terms.
We do not need to retain complete payment card details when payment processing is handled securely by an applicable payment provider.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help provide essential website functionality and understand how visitors use our website.
Cookies may be used to:
- Keep the website functioning correctly
- Remember certain preferences
- Support shopping and checkout functionality
- Understand website traffic and usage
- Improve website performance and user experience
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Order and Delivery Information
When you place an order, we use the information necessary to process and deliver your purchase.
This may include sharing relevant information with payment processors, delivery companies, technology providers, and other service providers where necessary to fulfil your order or provide requested services.
We only share information that is reasonably necessary for the relevant purpose.
6. Customer Communications
If you contact us by email, telephone, live chat, or through a website form, we may retain the information you provide so that we can respond to your enquiry and maintain appropriate customer-service records.
We may use your contact information to communicate with you about an existing order, return, refund, exchange, delivery issue, or other service-related matter.
7. Marketing Communications
Where applicable, we may send marketing communications only where we have an appropriate legal basis or your consent is required.
You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us.
Transactional and service-related communications, such as order confirmations and delivery updates, may still be sent when necessary to provide the service you requested.
8. How We Share Personal Information
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These parties may include:
- Payment service providers
- Delivery and shipping carriers
- Website hosting and technology providers
- Customer support providers
- Analytics or website performance providers
- Professional advisers where necessary
- Government authorities or law-enforcement bodies where legally required
We do not sell your personal information to third parties.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal or accounting requirements.
When information is no longer required, it may be securely deleted or anonymised where appropriate.
11. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request information about how your personal information is processed
Some rights may be subject to legal or regulatory limitations.
To exercise an applicable privacy right, please contact us using the details provided below.
12. Children's Privacy
Our website is not intended to knowingly collect personal information from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
13. Third-Party Websites
Our website may contain links or integrations to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party service you use.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
15. Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us.
Business Name: The Handle Factory
Legal Business Name: The Handle Factory Ltd
Business Contact: +44 20 1219 1343
Business Mail: info@thehandlefactory.shop
Business Address: Studio 210, 134-136 Curtain Rd, London EC2A 3AR, United Kingdom
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Greenwich Mean Time (GMT)