Last Updated: October 2, 2026
At The Handle Factory, we aim to provide a simple, secure, and transparent payment process. This Payment Policy explains the payment methods we accept and how payments are processed when you place an order through our website.
1. Accepted Payment Methods
We currently accept the following payment methods:
- Credit Cards
- Debit Cards
- Shop Pay
All available payment methods will be displayed during the checkout process.
2. Payment Processing
Payment must be successfully authorised before an order can be processed.
When you place an order, your selected payment method may be verified or authorised by the relevant payment provider.
Your payment may appear as a pending transaction until the payment has been fully processed.
3. Payment Security
We use established payment processing services to process transactions.
Payment details are handled through the applicable payment provider's secure systems. We do not ask customers to provide complete payment-card details by email, phone, live chat, or other unsecured communication methods.
For your security, never send your full card number, security code, password, or other sensitive payment information to us through email or live chat.
4. Currency and Prices
All product prices on our website are displayed in GBP (£) unless otherwise stated.
The applicable product price is the price displayed when you complete your purchase.
Any applicable charges will be shown during checkout before you submit your order.
5. Payment Confirmation
After successfully placing an order, you will receive an order confirmation containing relevant order information.
If your payment is declined or cannot be authorised, your order may not be processed. You may need to use another available payment method or contact your payment provider.
6. Payment Errors
If you believe you have been charged incorrectly, please contact us as soon as possible.
Please provide your order number and relevant payment information, without sending sensitive card details, so we can investigate the issue.
7. Refunds
Eligible refunds are processed in accordance with our Refund Policy.
Once an eligible refund has been processed, it will generally be returned through the original payment method used for the purchase.
Our standard refund processing time is within 10 business days after the applicable return has been received and processed.
The time required for the refunded amount to appear in your account may depend on your bank or payment provider.
8. Payment and Order Cancellation
If an order is cancelled before fulfilment, any applicable refund will be processed according to our cancellation and refund procedures.
If an order has already been processed or dispatched, the cancellation may instead need to be handled through our return process.
9. Fraud Prevention
We may take reasonable steps to verify orders and payment information to help prevent fraudulent or unauthorised transactions.
If an order cannot be reasonably verified, we may contact the customer for additional information or take appropriate action regarding the order.
10. Contact Us
If you have questions about payments, payment processing, or a payment made for an order, please contact us.
Business Contact: +44 20 1219 1343
Business Mail: info@thehandlefactory.shop
Business Information
Business Name: The Handle Factory
Legal Business Name: The Handle Factory Ltd
Business Contact: +44 20 1219 1343
Business Mail: info@thehandlefactory.shop
Business Address: Studio 210, 134-136 Curtain Rd, London EC2A 3AR, United Kingdom
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Greenwich Mean Time (GMT)