Refund policy

Returns Policy

Last Updated: October 2, 2026

At The Handle Factory, we want you to be satisfied with your purchase. If you need to return a product, this Returns Policy explains the conditions and process for returning an order.

1. Return Period

You may return eligible products within 30 days of receiving your order.

To be eligible for a return, the return request should be made within the 30-day return period.

2. Eligible Returns

We accept returns for:

Defective products
Non-defective products
Products that are no longer required
Products that do not meet your expectations

Products should be returned in an appropriate condition for inspection and processing.

3. Free Returns

We provide free returns for both defective and non-defective products.

Customers will not be charged a return shipping fee for an eligible return.

4. How to Start a Return

To request a return:

Contact our customer support team.
Provide your order number and the reason for the return.
Our team will provide the applicable return instructions.
Download and print the provided return label.
Package the product securely.
Send the package using the return instructions provided.

Returns are accepted by mail.

5. Return Shipping Label

For eligible returns, customers can download and print the applicable return label provided for the return.

Please use the provided label and follow the return instructions to help ensure that the returned package can be properly identified and processed.

6. Condition of Returned Products

Returned products should be packaged securely and returned in a condition that allows us to inspect and process the return.

Where applicable, please include the original product packaging and any components supplied with the product.

7. Exchanges

We accept exchanges for eligible products.

If you would like to exchange an item, please contact our customer support team within the 30-day return period and provide your order details.

8. No Restocking Fee

We do not charge a restocking fee for eligible returns.

9. Return Inspection

Once we receive a returned product, we may inspect it to confirm that it corresponds to the order and meets the applicable return conditions.

10. Replacement Orders

Where a replacement is approved, the replacement product will be shipped once the original returned item has been scanned by the carrier.

11. Contact Us

For return requests or questions about this Returns Policy, please contact us:

Business Name: The Handle Factory
Legal Business Name: The Handle Factory Ltd
Business Contact: +44 20 1219 1343
Business Mail: info@thehandlefactory.shop
Business Address: Studio 210, 134-136 Curtain Rd, London EC2A 3AR, United Kingdom
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Greenwich Mean Time (GMT)

Refund Policy

Last Updated: October 2, 2026

At The Handle Factory, we aim to process refunds clearly and efficiently. This Refund Policy explains how refunds are handled after an eligible refund has been approved.

1. Refund Eligibility

A refund may be issued where an order or product qualifies for a refund under our applicable policies.

Refunds are processed after the relevant order or returned product has been reviewed and the refund has been approved.

2. Refund Processing Time

Once a refund has been approved, we will process it within 10 business days.

The time required for the refunded amount to appear in your account may also depend on your bank or payment provider.

3. Original Payment Method

Where possible, approved refunds will be issued to the original payment method used for the purchase.

For example, payments made by credit card or debit card will generally be refunded through the applicable payment processing method.

4. Payment Methods

We accept the following payment methods:

Credit Cards
Debit Cards
Shop Pay

Refunds are processed through the applicable payment method and payment provider.

5. Refund Confirmation

Once a refund has been processed, we may provide confirmation to the customer using the contact information associated with the order.

If you have not received your refund after the stated processing period, please contact us with your order details so that we can assist you.

6. Contact Us

If you have questions regarding an approved refund or the status of a refund, please contact us: