Last Updated: October 2, 2026
At The Handle Factory, we want you to be satisfied with your purchase. If you need to return a product, this Returns Policy explains the conditions and process for returning an order.
1. Return Period
You may return eligible products within 30 days of receiving your order.
To be eligible for a return, the return request should be made within the 30-day return period.
2. Eligible Returns
We accept returns for:
- Defective products
- Non-defective products
- Products that are no longer required
- Products that do not meet your expectations
Products should be returned in an appropriate condition for inspection and processing.
3. Free Returns
We provide free returns for both defective and non-defective products.
Customers will not be charged a return shipping fee for an eligible return.
4. How to Start a Return
To request a return:
- Contact our customer support team.
- Provide your order number and the reason for the return.
- Our team will provide the applicable return instructions.
- Download and print the provided return label.
- Package the product securely.
- Send the package using the return instructions provided.
Returns are accepted by mail.
5. Return Shipping Label
For eligible returns, customers can download and print the applicable return label provided for the return.
Please use the provided label and follow the return instructions to help ensure that the returned package can be properly identified and processed.
6. Condition of Returned Products
Returned products should be packaged securely and returned in a condition that allows us to inspect and process the return.
Where applicable, please include the original product packaging and any components supplied with the product.
7. Exchanges
We accept exchanges for eligible products.
If you would like to exchange an item, please contact our customer support team within the 30-day return period and provide your order details.
8. No Restocking Fee
We do not charge a restocking fee for eligible returns.
9. Return Inspection
Once we receive a returned product, we may inspect it to confirm that it corresponds to the order and meets the applicable return conditions.
10. Replacement Orders
Where a replacement is approved, the replacement product will be shipped once the original returned item has been scanned by the carrier.
11. Contact Us
For return requests or questions about this Returns Policy, please contact us:
Business Name: The Handle Factory
Legal Business Name: The Handle Factory Ltd
Business Contact: +44 20 1219 1343
Business Mail: info@thehandlefactory.shop
Business Address: Studio 210, 134-136 Curtain Rd, London EC2A 3AR, United Kingdom
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Greenwich Mean Time (GMT)