Last Updated: October 2, 2026
At The Handle Factory, we aim to provide clear and reliable delivery information for every order. This Shipping Policy explains where we ship, how orders are processed, and the estimated delivery times for purchases made through our website.
1. Shipping Availability
We currently offer shipping within the United Kingdom only.
We do not currently offer international shipping.
2. Shipping Cost
Free shipping is available on all orders delivered within the United Kingdom.
No additional shipping charge will be added at checkout for eligible UK deliveries.
3. Order Processing and Handling
Orders are processed after payment has been successfully received.
- Order Cut-Off Time: 2:00 PM
- Handling Time: 1–2 business days
- Orders placed after the 2:00 PM cut-off may be processed on the next business day.
Business days are Monday through Friday, excluding applicable public holidays.
4. Delivery Time
After the order has been processed, the estimated transit time is:
- Transit Time: 3–5 business days
- Estimated Total Delivery Time: 4–7 business days
Delivery times are estimates and may vary depending on the delivery address, carrier operations, weekends, public holidays, or circumstances outside our control.
5. Delivery Carriers
Orders may be delivered using one of the following UK delivery carriers:
- Royal Mail
- Evri
- DPD UK
The carrier used may vary depending on the order and delivery requirements.
6. Order Tracking
Where tracking is available, tracking information will be provided to the customer after the order has been dispatched.
Customers can use the tracking information provided to check the progress of their delivery directly with the applicable carrier.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your delivery details carefully before completing your purchase. The Handle Factory is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.
8. Delayed Deliveries
Although we aim to meet the estimated delivery timeframe, delivery delays may occasionally occur due to carrier delays, adverse weather, public holidays, operational issues, or other circumstances outside our reasonable control.
If your order has not arrived within the expected delivery timeframe, please contact our customer support team so we can assist you.
9. Damaged or Incorrect Deliveries
If your order arrives damaged, incomplete, or contains an incorrect product, please contact us as soon as possible.
Please provide your order number and relevant details so that we can review the issue and assist with the appropriate resolution.
10. Returns and Shipping
The Handle Factory offers a 30-day return period.
- Returns are accepted for defective and non-defective products.
- Return shipping is free.
- Returns are made by mail.
- Customers can download and print the applicable return label.
- No restocking fee is charged.
- Exchanges are accepted.
For complete information about returning an order, please refer to our Return Policy.
11. Replacement Shipping
Where a replacement is approved, the replacement product will be shipped once the original returned item has been scanned by the carrier.
12. Contact Us
If you have questions about shipping, delivery times, tracking, or an existing order, please contact us.
Business Name: The Handle Factory
Legal Business Name: The Handle Factory Ltd
Business Contact: +44 20 1219 1343
Business Mail: info@thehandlefactory.shop
Business Address: Studio 210, 134-136 Curtain Rd, London EC2A 3AR, United Kingdom
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Greenwich Mean Time (GMT