Last Updated: October 2, 2026
At The Handle Factory, we aim to process refunds clearly and efficiently. This Refund Policy explains how refunds are handled after an eligible refund has been approved.
1. Refund Eligibility
A refund may be issued where an order or product qualifies for a refund under our applicable policies.
Refunds are processed after the relevant order or returned product has been reviewed and the refund has been approved.
2. Refund Processing Time
Once a refund has been approved, we will process it within 10 business days.
The time required for the refunded amount to appear in your account may also depend on your bank or payment provider.
3. Original Payment Method
Where possible, approved refunds will be issued to the original payment method used for the purchase.
For example, payments made by credit card or debit card will generally be refunded through the applicable payment processing method.
4. Payment Methods
We accept the following payment methods:
- Credit Cards
- Debit Cards
- Shop Pay
Refunds are processed through the applicable payment method and payment provider.
5. Refund Confirmation
Once a refund has been processed, we may provide confirmation to the customer using the contact information associated with the order.
If you have not received your refund after the stated processing period, please contact us with your order details so that we can assist you.
6. Contact Us
If you have questions regarding an approved refund or the status of a refund, please contact us:
Business Name: The Handle Factory
Legal Business Name: The Handle Factory Ltd
Business Contact: +44 20 1219 1343
Business Mail: info@thehandlefactory.shop
Business Address: Studio 210, 134-136 Curtain Rd, London EC2A 3AR, United Kingdom
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Greenwich Mean Time (GMT)